Process and the People, there are times when both of these have to be taken into account when issues arise along the course of an organizations time. This sections covers what is necessary for people involved with organizations and identifies training that would be helpful along with wise decision making on who to hire. A lot of what this section talks about is knowing who is the right person for the job, do they have the right training or are they trained correctly, and do they have the proper leadership skills which encompass the roles they must fill. All procedures for the processes that leaders will need to be clearly defined as to have a better understanding of what it will take to complete tasks in order to assure no severe issues happen. There also needs to be a way to measure and quantify the process so you can measure when things are effective and understand when they are not. Once there is a process defined then steps need to be taken to continually improve the process this ensures that the process will be the effective for the time to come.
Throughout this section we are talking about how to make processes better and how to train our leaders to navigate the process which they will encounter. There is also the need to develop SOPs for the processes and clearly define them as well to make sure that, these are to help the processes and that there will be ways to refine each one. These area all critical because when dealing with people and processes you need to able to identify what is the issues and not misdiagnosing the wrong one, I think this can be an issue when Processes and people overlap in areas. There is also a strong need for solid training for the leadership to help clearly define the issues and facilitate the processes thus having a smooth running organization.
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